Optimized processes for the city of Dillenburg with invoice workflow and eFile

The city of Dillenburg, famous for its association with the House of Orange, set ambitious goals for itself in the “Invoice workflow and eFile set-up project” it submitted for the 2018 Innovation Prize. These included making daily invoice processing work processes more structured by creating an office where invoices could be received, inspected, and processed centrally. Other requirements included being able to track the entire path of an invoice from scanning to final payment, eliminating the need to mail invoices between the individual departments / locations within administration and revision-proof archiving of invoices after processing. One key part of inter-governmental collaboration with the borough of Sinn was also the option for both local governments to have access to and be able to work in the invoice workflow for individual clients at all times from their respective locations.

The city of Dillenburg was able to implement all of its goals – central invoice capturing (invoice receipt ledger), short processing pathways, time and paper savings. The invoice workflow was easy to integrate into the everyday work of the administration.

Although it has only been in use for a short time, the advantages of the electronic file (tax file) also quickly became clear – for both employees in the tax departments of the city of Dillenburg and borough of Sinn and for entities subject to taxation, which can obtain information upon request immediately since they have access to the files at all times. The city is already considering using the eFile in other areas.