Technical support

Technical support

You can receive qualified help from our support experts via web calls and our hotline.

Do you need immediate, application-based support? Then you need to contact the Axians Infoma Support expert team. All of our clients can get the help and information they need quickly from our experienced employees, as well as tips on next steps. All of the employees on our hotline / back office team are highly qualified, experienced, and committed to working towards a solution for your problem or your software inquiry.

How does Axians Infoma support work?

All clients can place calls through the web interface around the clock. You can appoint key users, and can also view the status of the web call at any time. Our hotline and remote maintenance support are guaranteed during our service hours.

Which hotline number can I call at what time?

Our remote support: It couldn’t be simpler!

Our web-based remote support software service is available to help us solve your problems even faster. Our support employees use the software to access your desktop over the internet, so that they can provide you direct or interactive support on your screen.

The Remote Support Client can be downloaded from our website in just a few seconds, and launched without installation. This allows our employees remote access to your entire desktop or server – including mouse and keyboard – and facilitates file exchanges.

Download Remote Support Client

Markus Geisinger

Markus Geisinger

Hotline / Back Office Manager
+49 731 1551-312